I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Mattressthat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Mattress that in the past I kept the item instead of returning it. Heartiest congratulation to you! If you think to buy The Twillery Co. Gordon 13" Medium Memory Foam Mattress as gift to someone. I wish you have a nice experience shopping and get fast shipping.
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest! Comfort Level: Firm Mattress Thickness - Top to Bottom: 10'' Mattress Type: Innerspring Product Highlights: Organic; Edge support; Adjustable bed compatible; Mattress in a box Mattress Top Type: Euro top
I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy! I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone.
Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating These The Twillery Co. Gordon 13" Medium Memory Foam Mattress was my first purchase. When I saw it online it really sparked an interest. When I received it I was so excited by the beauty of it. So simple but very personal. I am very impressed with him. It could have done better to fit the elegance of the Mattress.
I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair Comfort Level: Medium Mattress Thickness - Top to Bottom: 23'' Mattress Type: Latex Product Highlights: Breathable; Hypoallergenic; Mattress In A Box Mattress Top Type: Tight top
Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company. Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Mattress, one I had priced locally and found on Wayfair for less than half the retail cost. When the Mattress arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Mattress the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Mattress. I can not say enough good things about this Mattress. I am grateful to the other reviewers for noting that this works great. These Mattress fits very well. The color is very rich. Love it! I'm going to buy another one of these in a different color.
I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. Comfort Level: Plush Mattress Type: Hybrid Mattress Top Type: Euro top
Ordered new Mattress. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Mattress originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there. I have been impressed with every purchase I've made on wayfair. I don't look for furniture anywhere else now. You just can't beat the quality and prices. This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever.
They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time. It is the popular product and low price. If you would like to buy this product. I was delighted to you found good deals to buy the Mattress.
I had a great experience with Wayfair. Fast shipping, reasonable shipping costs if not free shipping. I had to return a defected/damaged item. They sent a replacement. The company didn't want the other piece back since the shipping would not have been worth it. Comfort Level: Firm Mattress Thickness - Top to Bottom: 12'' Mattress Type: Hybrid Product Highlights: Charcoal Cooling Technology; Hypoallergenic; Edge Support Mattress Top Type: Tight top